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Text Scripts
General Office
ID Cards
State Farm: Your ID Card is attached. We are always here to help, and you can access your policies & ID cards 24/7 by downloading the State Farm Mobile App. https://andu5.app.goo.gl/Lr7u
IFR = IFR Invite
Hi XXXXXXXX This is from State Farm. I noticed your policies need some attention. Please let us know when you can come in to review them. Thanks!
Aconf = Appointment Confirmations
Hi XXXXXXXX This is from State Farm. We are looking forward to seeing you on XXX, at XXX. Please reply “Y” to confirm.
SFCOM = Website Support
Hi XXXXXXXX This is from State Farm. The phone number to internet/app support is (888) 559-1922.
W1 = Welcome Text 1 of 2
Hi XXXXXXXX This is from State Farm. Welcome to our agency! Please save this number (xxx) xxx-xxxx to your phone’s contacts so you will always know how to reach us.
W2 = Welcome Text 2 of 2
Access your policies & ID cards by downloading the State Farm Mobile App. https://andu5.app.goo.gl/Lr7u
IFR = IFR Invite (Spanish)
STATE FARM: Hola XXXXXX, noté que tus políticas necesitan atención. Por favor, háganos saber cuándo puede venir a revisarlos. ¡Gracias!
Aconf = Appointment Confirmations (Spanish)
STATE FARM: Esperamos verte en XXX, a las XXX. Responda “Y” para confirmar.
SFCOM = Website Support (Spanish)
STATE FARM: El número de teléfono para internet / soporte de aplicaciones es (888) 559-1922.
DSS = Drive Safe & Save (Spanish)
STATE FARM: Para mantener su descuento Drive Safe & Save, complete la configuración en la aplicación. Llámenos 24/7 al 888-559-1922 para obtener ayuda.
W1 = Welcome Text 1 of 2 (Spanish)
STATE FARM: Bienvenido a nuestra agencia! Guarde este número (xxx) xxx-xxxx en los contactos de su teléfono para que siempre sepa cómo comunicarse con nosotros.
W2 = Welcome Text 2 of 2 (Spanish)
Acceda a sus políticas y tarjetas de identificación descargando la aplicación móvil de State Farm.
https://andu5.app.goo.gl/Lr7u
Payments
PYB1 = Pay Your Bill – Late Pays 1st Reminder
Hi XXXXXXXX This is from State Farm. Friendly reminder that we have not received your insurance payment yet. Please call us 24/7 or pay online at http://st8.fm/sfpay.
PYB2 = Pay Your Bill – Late Pays 2nd Reminder
Hi XXXXXXXX This is from State Farm. We have not received your insurance payment yet. Please call us 24/7 or pay online at http://st8.fm/sfpay.
PYB3 = Pay Your Bill – Late Pays 3rd Reminder
Hi XXXXX This is from State Farm. Your coverage has lapsed due to a nonpayment. Please call us 24/7 or pay online at http://st8.fm/sfpay.
RETP = Returned Payments
Hi XXXXXXXX This is from State Farm. This is a friendly notice that your recent automatic payment was not successful. Please call our office 24/7 to make the payment — Thanks.
PYB1 = Pay Your Bill – Late Pays 1st Reminder (Spanish)
STATE FARM: Recordatorio amistoso de que aún no hemos recibido el pago de su seguro. Llámenos 24/7 o pague en línea al http://st8.fm/sfpay.
PYB2 = Pay Your Bill – Late Pays 2nd Reminder (Spanish)
STATE FARM: RECORDATORIO: aún no hemos recibido el pago de su seguro. Llámenos 24/7 o pague en línea al http://st8.fm/sfpay
PYB3 = Pay Your Bill – Late Pays 3rd Reminder (Spanish)
STATE FARM: RECORDATORIO FINAL: su cobertura ha caducado debido a una falta de pago. Llámenos 24/7 o pague en línea un http://st8.fm/sfpay.
RETP = Returned Payments (Spanish)
STATE FARM: Aviso amistoso de que su pago automático reciente no fue exitoso. Llame a nuestra oficina 24/7 para hacer el pago. Gracias.
Claims
SFCLM = Claim Info
Hi XXXXXXXX This is from State Farm. Your claim number is xxxxx. Auto Claims: (855) 341-8184. Fire Claims: (877) 859-1947.
ILR = Initial Loss Reporting
Hi XXXXXXXX This is from State Farm. Our claims reporting number is (855) 259-8568. Your policy number is xxxxxx. Please call if you have any questions.
SFERS = Emergency Roadside Service
Hi XXXXXXXX This is from State Farm. The number to Emergency Roadside Service is (877) 627-5757. Your policy number is xxxxxx.
Claims SMP Follow Up Scripts:
Day 1: Hi XXXXXXXX This is from State Farm. Your claim number is xxxxx. The phone number to your claims team is xxxxxx.
Day 7: Hi XXXXXXXX This is from State Farm. We’re here to help with your claim. If you have any questions or concerns, call xxxxxx or us at (xxx) xxx-xxxx.
Day 28: Hi XXXXXXXX This is from State Farm. We hope all is going well with your claim. If you have any questions regarding your claim, please call xxxxxx or let us know.
SFCLM = Claim Info (Spanish)
STATE FARM: Su número de reclamo es xxxxx. Reclamaciones automáticas: (855) 341-8184. Reclamaciones por incendio: (877) 859-1947.
ILR = Initial Loss Reporting (Spanish)
STATE FARM: Nuestro número de informe de reclamos es (855) 259-8568. Su número de póliza es xxxxxx. Por favor, llame si tiene alguna pregunta.
SFERS = Emergency Roadside Service (Spanish)
STATE FARM: GRANJA ESTATAL: El número para el Servicio de emergencia en carretera es (877) 627-5757. Su número de póliza es xxxxxx.
Claims SMP Follow Up Scripts (Spanish):
Día 1: GRANJA ESTATAL: Su número de reclamo es xxxxx. El número de teléfono de su equipo de reclamos es xxxxxx.
Día 7: GRANJA ESTATAL: Estamos aquí para ayudarlo con su reclamo. Si tiene alguna pregunta o inquietud, llame a xxxxxx o a nosotros al (xxx) xxx-xxxx.
Día 28: GRANJA ESTATAL: Esperamos que todo vaya bien con su reclamo. Si tiene alguna pregunta sobre su reclamo, llame a xxxxxx o infórmenos.
Forms
ESIG = Electronic Signature
Hi XXXXXXXX This is from State Farm. Please check your email for forms that require your electronic signature. Please click the link, log on, and sign ASAP. Thanks!
REJ1 = Forms Request 1st Reminder
Hi XXXXXXXX This is from State Farm. Please check your email for forms that require your signature. Please call with questions.
REJ2 = Forms Request 2nd Reminder
Hi XXXXXXXX This is from State Farm. Please check your email for forms that require your signature. Please call with questions.
REJ3 = Forms Request 3rd Reminder
Hi XXXXXXXX This is from State Farm. This is the final reminder that we need your signature form(s) to confirm your auto insurance coverage. Please call with questions.
GSD1 = Good Student Discount – Initial
Hi XXXXXXXX This is from State Farm. This is a friendly reminder that we need a report card or transcript for the Good Student Discount for XXXXXXX. Please email to XXXXXXX.
GSD2 = Good Student Discount – Recertification
Hi XXXXXXXX This is from State Farm. It’s that time of year when we need a report card or transcript for the Good Student Discount for XXXXXXX. Please email to XXXXXXX.
ESIG = Electronic Signature (Spanish)
State Farm: Revise su correo electrónico para ver los formularios que requieren su firma electrónica. Haga clic en el enlace, inicie sesión y firme lo antes posible. ¡Gracias!
REJ1 = Forms Request 1st Reminder (Spanish)
State Farm: Revise su correo electrónico para ver los formularios que requieren su firma. Por favor llame con preguntas.
REJ2 = Forms Request 2nd Reminder (Spanish)
State Farm: RECORDATORIO: revise su correo electrónico para ver los formularios que requieren su firma. Por favor llame con preguntas.
REJ3 = Forms Request 3rd Reminder (Spanish)
State Farm: RECORDATORIO FINAL: necesitamos su (s) formulario (s) de firma para confirmar su cobertura de seguro de auto. Por favor llame con preguntas.
GSD = Good Student Discount (Spanish)
State Farm: Es en esa época del año cuando necesitamos una boleta de calificaciones o una transcripción para el Descuento de Buen Estudiante para XXXXXXX. Por favor envíe un correo electrónico a XXXXXXX.
BOD
DSS – Mileage Requests
State Farm: Please submit your odometer reading in the Drive Safe & Save app at http://st8.fm/DSSmileage so we can calculate your discount. You can also reply to this message if that is easier.
DSS – Mileage Requests (Reminder)
State Farm: REMINDER — Please submit your odometer reading ASAP in the Drive Safe & Save app at http://st8.fm/DSSmileage so we can calculate your discount. You can also reply to this message if that is easier.
DSS – Mileage Requests (Last Chance)
State Farm: Last Chance — Please submit your odometer reading ASAP in the Drive Safe & Save app at http://st8.fm/DSSmileage so we can calculate your discount. You will lose the mileage portion of your discount if you fail to respond.
DSS – Setup (Reminder)
State Farm: To keep your Drive Safe & Save discount, complete setup in the app. Call us 24/7 at 888-559-1922 for help.
DSS – Setup (Last Chance!)
State Farm: Last Chance! To keep your Drive Safe & Save discount, complete setup in the app. http://st8.fm/DSSsetup
Video https://youtu.be/iA9LQTuOPXM
Call (888) 559-1922 for help.
DYM = Did you move?
Hi XXXXXXXX This is from State Farm. Did you move? We received returned mail – please call/text to let us know your correct mailing address.
CCINFO = Credit Card Info
Hi XXXXXXXX This is from State Farm. Please call/text us to update the expiration date on your credit card, or update online at www.statefarm.com
SFMILES = Mileage Reports (Spanish)
STATE FARM: Necesitamos la lectura del odómetro para el XXXXXXX para continuar con su descuento. Por favor llame, envíe un mensaje de texto o envíe un correo electrónico a XXXXXXX.
DYM = Did you move? (Spanish)
STATE FARM: ¿Te moviste? Recibimos un correo devuelto; llame o envíe un mensaje de texto para informarnos su dirección postal correcta.
CCINFOR = Credit Card Info(Spanish)
STATE FARM: Llámenos o envíenos un mensaje de texto para actualizar la fecha de vencimiento de su tarjeta de crédito, o actualice en línea un www.statefarm.com
Sticky Notes On Your Computer
Get Sticky Notes to Your Taskbar
Click Start
In the search box, type “sticky”
Right Click Sticky Notes at the top
Choose Pin to Taskbar
Paste your scripts into new notes
Right click the Sticky Notes Icon in your task bar
Left Click New Note
Paste in your script
Test out your Script!!
For some reason, the scripts put weird characters into the text through SFCONNECT. Test them out by sending to yourself. Once you find the weird characters, go to the script in the Sticky Note and use BACKSPACE to clear the character, and then space bar get your space. Test again and you should be good to go!
Tips
“Pin” Sticky Notes to your Task Bar for quick access. Once it is open, right click and choose “Pin to Task Bar”. When you don’t want to see your sticky notes, left click the Sticky Notes Icon in your task bar. When you want to see your notes, left click the Sticky Notes Icon in your task bar.
Be sure to put a title above your script. This helps organize your sticky notes!
You can toggle the color for even more organization!
You can use sticky notes to document your conversation instead of writing things down on a note pad.
Move the sticky notes around on your screen. They will stay where you last left them