Double check the VIN
The VIN was unable to be validated.
Send this text to the customer:
This is from State Farm. Please confirm your VIN is XXXXXXXXXXXXXXXXXX on the XXXXXXXX. Sorry for the inconvenience!
Set pend that looks like this in ECRM. (Due 10 Days out)
UMEMO: VIN Validation on the 2020 Ferrari; sms
02/13
Once received, send remarks through NECHO that VIN is correct or update correct VIN.